Thank you for shopping at Skin Story Clean Beauty.

If, for any reason, you are not completely satisfied with a purchase, we request you to review our policy on refunds and returns.

Return Policy

 

The products you purchase online can be returned or exchanged. Please make sure you have your original invoice. You must inform us of your decision by means of a clear statement of your decisionat: info@skinstory.me

Our standard return time is 14 working days which is calculated from the date of delivery. All products must be returned to us unused and unopened with the original packing and secondary packaging with the original invoice.

We will not accept any returns for products if the original packaging has been tampered with. Returns that are damaged or soiled shall not be accepted. Original shipping and handling cost are non-refundable unless the items are defective or damaged.

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order and deduct a fee and shipping costs from the refund amount.  

Any customs duties of taxes levied at the destination country will be charged by the courier at delivery and is the customers responsibility.

Shipping policy

1. General

We try to maintain accurate stock counts on our website. However, incase of a stock discrepancy and our inability to deliver an item due to non-availability of certain products, we may not be able to fulfil the orders and may contact you for further instructions.

2. Shipping Costs

Customers from outside Dubai, UAE shall pay the shipping costs which shall be calculated during checkout based on weight, dimensions, and destination of the items in the order. This will be added at the time of check-out.